Returns, Exchanges, and Refunds
Please review your order carefully before purchasing. Because we offer a unique mix of digital, custom, and made-to-order items, our policies vary by product type.
Digital Products: All sales of digital products (lessons, sheet music, TAB, MIDI files, audio files, videos, and digital albums) are final once the files or download links have been delivered. Because these files cannot be returned, they are non-refundable and cannot be exchanged.
Made-to-Order Merchandise: Our clothing, hats, mugs, bags, and other printed merch are produced specifically for each order. Because of this, we cannot accept returns or exchanges for incorrect size selections, color selections, or a change of mind. Please check our sizing charts carefully before ordering!
Signed & Custom Products: Signed CDs, vinyl records, books, limited-edition collectibles, and custom guitar picks are final sale and cannot be returned or exchanged.
Damaged, Defective, or Incorrect Products
If a physical product arrives damaged, defective, or different from what you ordered, we will make it right! Please contact us within 30 days of delivery at ron@ronjacksonmusic.com.
Include your order number and clear photographs of the problem.
We will arrange a replacement or refund immediately.
Note: Buyer-paid return shipping and restocking fees do not apply to damaged or defective items.
Lost Packages
If your tracking information states that your package should have arrived but you haven't received it, please contact us at ron@ronjacksonmusic.com within 30 days of the estimated delivery date so we can investigate and offer a replacement.
Approved Return Exceptions
If we approve a rare exception for the return of a non-defective physical product, the item must be unused, unworn, and in its original condition.
A 25% restocking fee will be deducted from the refund.
The buyer is responsible for all return-shipping costs, and original shipping charges are non-refundable.
Please do not return an item without contacting us and receiving approval first. Unauthorized returns will not be accepted.
Refund Processing
If a refund is approved, it will be automatically applied to your original method of payment. Please remember it can take some time (typically 5–10 business days) for your bank or credit card company to process and post the refund.